SOCIAL DEAL

Question not answered? Please contact the customer service.

• General

  • What is Social Deal?

    Social Deal offers a marketplace for exciting deals. Every day we present the most popular and prominent businesses of your region - for an unbeatable price! The offers on Social Deal change on a daily basis and always consist of a deal which you can share with you friends, family of colleagues. Register now and experience a new Social Deal every day!

  • What kind of deals does Social Deal offer?

    Social Deal introduces the most popular and prominent businesses from your region - and you can get to know them for an unbeatable price (this means at least 50% discount)! You will only be able to buy the deal for a short period of time but you will have enough time to redeem your voucher (usually 3 months). That way you can easily get to know the latest hotspots in your city: Experience a new adventure every day.

  • How long do I have to buy a deal?

    All deals are only available for a limited time. You can of course always track the amount of time left. You find a clock that indicates when the deal closes on the main page under the heading 'time left'. After you purchased a deal we give you enough time to redeem your Social Deal at the local business. The expiration date can be found on the deal website and the voucher itself.

  • Are the prices shown on the website VAT included?

    Yes, all the prices shown on our website are including VAT.

  • What payment options are available at Social Deal?

    Well ... To assure yourself of that nice deal you will also have pay. You can pay with us with iDeal, PayPal, Credit Card, Mister Cash and SOFORT Überweisung.
    
    You never pay transaction costs to Social Deal. Should exceptionally there be other additional costs this will always be clearly mentioned in the "big small letters" at that deal. 

  • Will there be any other expenses after I purchased my voucher(s)?

    The prices you see on our website are the prices you pay for the vouchers you buy from us. This is the amount you pay us and will not be subjected to any extra costs.
    
    It is possible however, that there will be extra expenses when you redeem your voucher. These could be costs such as a delivery charge or a supplement you will have to pay for some selected dishes on a menu. These costs will have to be paid to the provider of the deal and are always stated in the terms and conditions (the fine print) of the deal.
     

• I want to buy a deal

  • How do I purchase a Social Deal?

    Is the Social Deal of the day the one you always dreamed of? Click the Buy! button before the offer ends and follow the directions to enter your payment information.

    1. Login with your E-Mailadress and your pasword
    2. Click the Buy! button
    3. Select the amount of deals you want to purchase
    4. Choose your prefered payment method
    5. You can download and print your vouchers in your account under My vouchers

  • Can I give a Social Deal as a gift?

    Social Deals can be given away as gifts to anyone - decide between the diverse and original offers and surprise someone with the perfect gift!
    ​
    You can download and print your vouchers in your account under My vouchers. There are two ways to print the voucher. If you press the gift icon it allows you print the voucher as a gift: The receiver will only see the value of the voucher, but not the amount for which you bought it.

  • How do I get my deal for free?

    Sharing is Caring! Social Deal offers are made for experiencing them together. Share the Deal via Social Media. Three of your friends bought the deal via your link? Your deal will be free!

    1. Buy a Social Deal
    2. Share the deal via the offered link
    3. Three of your friends buy the same deal via your link
    4. Your deal is free!

  • Where do I find my vouchers?

    You can download and print your vouchers from every computer. Just login on your account and you can find them under My vouchers. 
    
    That way you always have access to your vouchers and can easily enjoy your next Social Deal experience! 

  • My purchased vouchers do not appear

    Don´t worry, sometimes it takes up to 20 minutes until we proceeded your order. After this time the voucher will be displayed under My vouchers.
    
    You have waited 20 minutes and the vouchers still don´t appear? Please contact our customer service.

  • How do I print my vouchers?

    You purchased a deal and are about to meet a popular business in your city. The only thing you still need to do is print your voucher.

    • Login with your e-mailadress and your pasword
    • Go to My vouchers
    • Press the printer icon of the voucher which you would like to print
    • A pop up opens which you can print

    We wish you a pleasent experience!

  • Can I pay via a direct debit system?

    Yes, it is possible to pay via a direct debit system. If you approve, we can book the money from your PayPal or creditcard account. 
    
    The booking takes place 6 - 10 days after you placed the order.

  • How do I receive the ambassador bonus?

    You can earn €5,- credit if you recommend us. If a friend registers on our website because of your recommendation and buys his first deal you receive €5,- as a thank you.
    
    1. Log in on our website
    2. Klick on "my vouchers"
    3. Klick on the deal you wanna share
    4. Share the link under "become an ambassador" via social media
    5. If a friend follows this link, registers on our website and buys his first deal, you receive €5,- credit for Social Deal

  • Can I cancel my vouchers?

    We offer a right to return within 14 days. If you declare that you don't want the vouchers within this period, we cancel the order for you and you receive the worth of the voucher as credit for social deal. This credit is valid unlimited and can be used for every offer on our website.

  • Is the deal valid for one or more persons?

    By default the deals are valid for one person, unless it is explicitly stated that the deal is valid for more than one person. Are you for example planning to go out for dinner together, then buy two or more vouchers.
     

  • What happens, if the validity of my voucher is expired?

    The offeror of the deal can decide himself, if he still accepts the voucher after the validity has expired. Therefore we suggest, that you contact the offeror to discuss a solution. We hope you can still use the voucher and enjoy the offer!

  • Who can I contact if I have a complaint?

    Ai, we find it very annoying to hear that you have a complaint. We have customer service very high in our priorities and are therefore 7 days a week available for you:

    • We are open 7 days a week via phone, mail, chat, WhatsApp or Facebook. We solve all the love your complaint and usually respond within 24 hours and our telephone waiting time is almost always less than 30 seconds.
    • Displeased? Don't hesitate to contact Nikita, our Customer Support Manager. Mail her at nikita@socialdeal.nl or send her a letter at the following address:

    Social Deal B.V.
    Attn. Nikita
    Magistratenlaan 184
    MA 5223 's-Hertogenbosch
    We always respond within 2 business days.

    • If you still are not helped to your liking, you can submit your complaint to the Adjudication Committee of Thuiswinkel. You can also submit it to the disputes committee of the European ODR platform.

• My account

  • How do I create a Social Deal account?

    Just click Login / Sign Up in the top right corner to create a free account. We will ask you for your name and email address and to create a password. We will send you an email with a registration link. Follow the link and your account will be activated. 
    
    Alternatively you can also log in with your facebook or Google+ Account.

  • How do I log in?

    Head to www.socialdeal.nl and click Login in the upper right corner. If you're already signed in, you'll see your name in the top right corner. If not, you can fill in your email adres and password. Subsequent you click on login and voilá - you are logged in!

  • Forgot your password?

    You can easily reset your password. Click Forgot your password? on the sign-in page. Enter the email address associated with your account and click Request.
    
    Make sure to wait a few minutes for the email with the reset password link to arrive. Also, make sure to check your Spam folder if you did not receive the email after 30 minutes.

  • How do I subscribe to Social Deal emails?

    Join us by following this Link: Klick here

  • I am not receiving the newsletter

    First, check your email spam folder. If our emails are ending up there, add us to your address book or safe sender list so our emails get to your inbox. Otherwise check you E-Mail subscription, if you are unsubsrcibed you can sign up again here.
    
    Tried everything and nothing helped? Contact us and we will help you further!

  • How can I unsubscribe from daily emails?

    To unsubscribe from the newsletter please follow the steps:

    1. Open the newsletter from your email inbox
    2. At the bottom of the email there is an option to unsubscribe
    3. Click on unsubscribe and you will not receive further newsletters

    Remember to drop by every once in a while to check out our latest offers.

  • How do I make a reservation via the reservation tool?

    Sometimes you can make a reservation via the Social Deal reservation tool. You can find this tool under "my vouchers" after you logged in.
    
    1. Klick on the deal you wanna make a reservation for
    2. Klick on "make a reservation" and an agenda opens
    3. Pick the number of people you wanna make the reservation for
    4. Pick a date and a time
    5. Enter your phonenumber
    6. Klick on "make reservation"

  • How do I redeem a coupon for social deal credit?

    1. Log in on our website 
    2. Klick on your name that is dislayed on the right hand corner
    3. Klick on "Redeem coupon"
    4. Enter the code and klick on "Redeem coupon"
    
    Please keep in mind: You can only redeem one coupon per IP adres. Furthermore you can only redeem the code via our website and not via the app or the mobile website.