Dear Vness Supusepa,

We are absolutely thrilled to receive your perfect 5-star rating and the consistently Excellent scores across all of our service criteria!

It\'s wonderful to hear that you found us to be a top hotel with a good price, and that you especially enjoyed the delicious breakfast and the meal in our restaurant. Your comment that the experience, including the parking, was completely top-notch is the highest praise we could hope for.

Thank you for choosing the Radisson Hotel & Suites Amsterdam South. We look forward to welcoming you back for another fantastic stay.

Zoi | Front Office Agent | Radisson Hotel & Suites Amsterdam South

Dear Tties Van Lierop,

Thank you for your excellent 5-star rating and for providing such detailed feedback on your experience.

We are thrilled to hear you had a wonderful stay, enjoying the beautiful, clean room, and the good breakfast. Your rating of Excellent for our atmosphere, staff competence, and overall enjoyment of the deal is a high compliment to the entire team.

We sincerely apologize, however, for the negative experience you had with the Front Desk service, which you described as worthless due to long waiting times and unnecessary procedures/information processing. This delay and frustration during check-in or check-out is certainly not the smooth, efficient experience we aim to provide. We are immediately reviewing our reception procedures and staffing levels to eliminate these bottlenecks and ensure a quicker, more focused interaction for all our guests.

We value your business and hope that, despite the inconvenience at the Front Desk, you will choose to stay with us again. We look forward to delivering a completely flawless experience next time.

Zoi | Front Office Agent | Radisson Hotel & Suites Amsterdam South